Returns & Exchange Policy

We accept return and exchange requests within 7 days of delivery.

How to request a return or exchange

1. Sign in to your UgraShe account and go to Orders.
2. Click Return / Exchange next to a delivered order.
3. Select the item, choose return or exchange, and pick the reason.
4. Upload a single continuous unboxing video as required (see below).
5. Submit the request. We will review it within 24-48 hours.

Mandatory unboxing video

Every return or exchange request must include a clear, continuous unboxing video. The video must show:

• The sealed parcel before opening.
• The parcel being opened.
• The product inside and the issue (damage, defect, missing item, wrong item, etc.).
• The product being placed back and re-sealed in the original packaging.

Requests without a valid unboxing video may be rejected.

Return window

Returns and exchanges can only be requested within 7 days of the delivery date. Items marked as final sale or worn/washed/used items are not eligible.

Refund & exchange

• Refunds are processed manually to the original payment method after the returned item is received and inspected.
• Exchanges are subject to stock availability. If the requested size is unavailable, we will offer a refund.
• Reverse pickup is arranged by UgraShe once the return is approved.

Need help?

Write to us at ugrashe.admin@gmail.com.